Terms & Conditions

1. About House of FUND

House of FUND is operated by FUND JUMPERS LTD, a company registered in England and Wales.

Company number: 12567520
Registered office: Henge Barn, Pury Hill Business Park, Alderton Rd, Towcester, Northants, NN12 7LS
VAT number: GB 511658502
Customer service email: hello@houseoffund.com
Website: www.houseoffund.com

These Terms apply to purchases made through www.houseoffund.com. Nothing in these Terms affects your statutory rights as a consumer.

2. Our products

House of FUND sells knitwear and related products in several categories. The category shown on the product page forms part of your contract with us.

Plain — standard non-personalised knitwear.
Ready to Wear — House of FUND designs sold in standard colourways and sizes.
Archive — past House of FUND designs or limited remaining pieces.
Customised — House of FUND designs adjusted using options offered by us, such as standard colour or embroidery choices.
Bespoke / Personalised — items made to a customer’s individual specification, including customer-supplied wording, names, dates or other clearly personalised details.

Because our knitwear is made from natural fibres and may be hand-finished, minor variations in colour, stitch, embroidery placement or finish may occur. These small differences are part of the character of the product and do not affect your statutory rights where goods are faulty or not as described.

3. Ordering

When you place an order, you are offering to buy the products in your basket subject to these Terms. Your order is accepted when we send you an order confirmation or otherwise confirm that we have accepted and begun processing it.

We may refuse or cancel an order before acceptance if, for example, a product is unavailable, there is an obvious pricing error, we cannot authorise payment, or we reasonably believe an order is fraudulent or unlawful. If payment has already been taken for an order we cancel, we will refund it.

4. Product information, images and colours

We take reasonable care to describe and photograph our products accurately. Screens, lighting and photography can affect how colours appear. Measurements are approximate and natural fibres may vary slightly.

Where exact wording, spelling, dates or initials are supplied for a personalised order, you are responsible for checking those details before submitting your order. If we feel that the statement is abusive or may cause offence, we may refuse to process the order. We will contact you to discuss this if applicable.

5. Prices and payment

Prices are shown in the currency selected on the website. The price charged will be the price displayed at checkout when the order is placed, subject to correction of obvious errors.

Any applicable UK VAT will be included where required. For international orders, taxes, duties and import charges are treated as stated on the Delivery & Duties page and at checkout.

Payment must be made using one of the payment methods offered at checkout. We may carry out standard payment-authorisation and fraud-prevention checks.

6. Personalised and bespoke orders

For Bespoke or Personalised products, production may begin shortly after the order is accepted. Where a product is made to your individual specification or is clearly personalised, in its statement or colours, the statutory right to cancel for change of mind may not apply.

Our Returns & Exchanges Policy explains how we treat each category.

7. Delivery

Delivery estimates are shown on the product page, at checkout or in your order confirmation. Unless a different period is agreed with you, we aim to deliver within the period required by applicable consumer law.

Made-to-order, customised and bespoke products may have longer lead times than stock items.

We are not responsible for delays caused by events outside our reasonable control, but we will keep you informed where a material delay occurs.

8. Ownership and risk

Risk in the goods passes to you when the goods are delivered to you or to a person you have identified to take delivery on your behalf.

Ownership passes when we have received payment in full.

9. Cancellation, returns and exchanges

Your rights to cancel, return or exchange goods are set out in our Returns & Exchanges Policy. That policy forms part of these Terms.

10. Faulty, damaged or misdescribed goods

You have legal rights in relation to goods that are faulty, damaged, not as described or otherwise not of satisfactory quality. Nothing in these Terms limits those rights.

If you believe an item is faulty or incorrect, contact us promptly with your order number and, where useful, photographs of the issue. We will deal with the matter in accordance with applicable consumer law.

11. Promotions and discount codes

Promotional codes are subject to any specific terms stated with the promotion. Unless we state otherwise, codes cannot be combined, exchanged for cash or applied retrospectively.

12. Intellectual property

All website content, product designs, embroidery designs, photographs, graphics, text, logos and other intellectual property belonging to House of FUND or its licensors remain protected by applicable intellectual-property law. No purchase transfers ownership of those rights to you.

Where you supply wording or other content for a personalised item, you confirm that you have the right to use that content and that it is not unlawful, defamatory, discriminatory, threatening, obscene or infringing of another person’s rights.

We may refuse content that we reasonably consider inappropriate or unlawful.

13. Liability

We do not exclude or limit liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or your statutory rights in relation to faulty or misdescribed goods. We do not accept responsibility for injury caused due to you wearing our knitwear.

We are not responsible for losses that were not reasonably foreseeable when the contract was made, or for business losses where you purchase as a consumer for personal use.

14. Privacy

We process personal information in accordance with our Privacy Policy. Please read that policy for information about how your data is used, stored and protected.

15. Governing law

If you are a consumer resident in the United Kingdom, these Terms are governed by the law applicable to your place of residence, and you retain any mandatory consumer protections available to you.

If you live elsewhere, you may also have mandatory rights under local law that cannot be excluded.

For customers in England and Wales, the courts of England and Wales will have jurisdiction, subject to any mandatory rights you have to bring proceedings elsewhere.