Returns & Exchanges Policy
Dispatch times
Please allow 3 working days for dispatch of Ready to Wear, Plain, Fitting and Archive pieces, 5 working days for Customised knitwear, and 10 working days for Bespoke. Pre-order pieces will show their expected dispatch date on the individual product page. These timings refer to dispatch from the House and do not include courier delivery time.
1. Plain, Ready to Wear and Archive
If you buy a non-personalised Plain, Ready to Wear or Archive item online, you may cancel for a change of mind within 14 days after receiving it.
After telling us that you wish to cancel, you have a further 14 days to return the item.
Returned items should be unworn other than for reasonable trying-on, clean, unwashed, undamaged and returned with original labels and packaging where reasonably possible.
We may make a deduction from the refund if the value of the goods has been reduced because they have been handled beyond what would reasonably be allowed in a shop.
2. Custom and Bespoke products
Where an item is made to your individual specification or clearly personalised — for example with your own colour choices, name, date, initials, personal wording or another unique instruction — the statutory change-of-mind cancellation right does not apply.
This does not affect your rights if the item is faulty, damaged, not as described, or does not match the specification we agreed with you. If your item does not fit, we will exchange it for another size free of charge if the item is returned to us within 30 days of purchase.
Returned items should be unworn other than for reasonable trying-on, clean, unwashed, undamaged and returned with original labels and packaging where reasonably possible.
We may make a deduction from the refund if the value of the goods has been reduced because they have been handled beyond what would reasonably be allowed in a shop.
3. How to cancel or return
To cancel or arrange a return, contact hello@houseoffund.com and include your order number.
Unless the item is faulty, damaged, incorrect or we have agreed otherwise, you are responsible for the cost of returning the goods to us.
We recommend using a tracked service and keeping proof of postage.
Returns address:
House of FUND
The Taylor’s Room
Hellings, Lanvean
St Mawgan, Cornwall
TR8 4EY
4. Refunds
Where you exercise a valid cancellation right, we will refund the price paid for the returned goods.
We will normally make the refund within 14 days after we receive the returned goods, or after you provide evidence that you have returned them, if earlier, where the law requires.
Refunds will be made to the original payment method unless otherwise agreed.
5. Exchanges
Where possible, we are happy to arrange a size exchange for all items, subject to availability.
If the replacement item is unavailable, we may instead process a refund where you have a right to one.
6. Faulty or incorrect goods
If an item is faulty, damaged in transit, incorrect or not as described, please contact us as soon as reasonably possible. Please send photographs of the damage to us at hello@houseoffund.com.
UK consumer law provides remedies that may include a refund, repair or replacement depending on the circumstances and timing.
For UK consumers, there is generally a 30-day short-term right to reject faulty goods, with further repair or replacement rights after that period.
These statutory rights are separate from any voluntary exchange policy.